About us

We want you to know exactly who is behind your screen. The Don.ro website is owned and operated by Balkanix Limited, a company registered under the laws of Malta, with the official registration number C99916. Our registered office is located at: Quad Central, Q3 Level 3, Zone 1, Triq L-Esportaturi, Central Business District, BIRKIRKARA CBD 1040, Malta. This corporate transparency reflects our commitment to providing a trustworthy recreational space.

Who are we? Transparency and Authority

To operate on the Romanian market, we strictly comply with national legislation. Don.ro holds the license and operating authorization issued by the National Gambling Office (ONJN), under license number L1234101W001500. Thus, every decision we make and every game we offer takes place under the strict supervision of the Romanian authorities. Operating under the Balkanix Limited umbrella obliges us to superior standards of security and fairness, protecting the personal and financial data of every player.

Responsive and qualified customer service

Don.ro's Customer Support Team consists of highly qualified professionals who will be happy to assist in solving any issues or questions you may have when using our services. The goal of our support team is to make your visit at Don.ro as comfortable and enjoyable as possible. You can contact us via live chat or by sending an email to support@don.ro both available 24/7. You can also call us between 09:00 – 19:00 at +40 800 476 469, and we will be more than happy to assist you.

Fast payouts

For your comfort, we offer a wide variety of payment solutions issued on the territory of Romania directly in RON: Visa/Mastercard/Maestro bank card, virtual wallet, Paysafecard, Skrill, Neteller, Oktocash. We make sure our payment systems run as smooth as possible and are always up-to-date, so that transaction times are cut off to the minimum. And yes, you will notice that deposits and payouts through e-wallets are lightning-fast. Credit card transactions might take slightly more time because they are processed by a bank.

Anti Money Laundering

Don.ro takes the Anti Money Laundering (AML) requirements seriously and ensures that the highest standards of the 5th AML Amendment are being respected at all times. To this extent, Don.ro ensures that Customer Due Diligence is being requested for customers that reach the triggers required by the international AML regulation, as well as clear procedures and processes put in place to ensure that the risk of breach from a money laundering perspective is reduced to the minimum.

Safe Entertainment in Romania

On the Don.ro Casino platform, we have built an online recreational destination where the passion for gambling and sports betting perfectly blends with a strictly regulated and safe environment. Our mission is simple: to offer you moments of relaxation, always respecting the rules and putting your protection first. As you will notice throughout your interaction with us, we promote a clear message that we ask you to keep in mind: playing casino games is a form of entertainment, not a source of income. Access is exclusively permitted to persons who have reached the age of 18, and our activity complies with all the rules imposed by the ONJN.

Supporting Performance: Official Sponsor of CFR Cluj

We are deeply involved in the local community and believe in the values of professional sports. For this reason, Don.ro is proudly the Official Sponsor of the CFR Cluj football team. This association with a highly prestigious sports brand is not just an image campaign, but clear proof of our long-term commitment to the Romanian market and a bridge of trust between us and sports enthusiasts.

The Gaming Experience at Don.ro

When it comes to our portfolio, we work exclusively with software providers with a solid reputation in the industry, such as Microgaming, NetEnt, Play'n Go, Pragmatic Play, and Amusnet (EGT). We ensure that absolutely all creations available on the site operate based on a certified RNG (Random Number Generator) algorithm. This system is independently tested, ensuring a fair chance of winning, with the results being completely random every single time. We know mobility is important to you. That is why we have developed dedicated applications for iOS and Android systems. These offer you a stable interface and fast navigation, being optimized to work flawlessly on any phone or tablet, so you can do it wherever you are.

Our Philosophy: Responsible Recreation

We want you to enjoy the time spent on Don.ro, always keeping a healthy balance by playing responsibly. We strongly believe that our games must be viewed strictly as a recreational activity. To support balanced behavior, we offer you effective control tools directly from your player account. You can set limits for your deposits at any time, activate alarms to monitor the time spent online, or request a temporary break from gaming. The decision and control are always yours.