Terms and Conditions

Introduction

1.1 Please read these General Terms and Conditions carefully prior to using the Don.ro.ro and Don.ro domains (hereinafter - the “Website”) through the platform owned by Balkanix Limited. Your use of the Website is governed by these General Terms and Conditions (hereinafter - the “Terms and Conditions”) and the following documents (hereinafter – the “Additional Terms”) which are incorporated into the Terms and Conditions by reference:

• Privacy Policy;
• Betting Rules for fixed odds bets;
• General Bonus Rules;
• Responsible Gambling Policy;
• the game rules, when you play a particular game on our Website (accessible from the games’ interface);
• rules of a particular bonus, promotion or other incentive, when you participate in them (accessible on the dedicated page for such promotion).

1.2 You will be offered to accept the Terms and Conditions prior to registering an account with our Website. Once you accept the Terms and Conditions, they will form a legally binding agreement between you and us. In case of a discrepancy between the Additional Terms and other relevant sections of the Terms and Conditions, the Additional Terms shall prevail. By accepting the Terms and Conditions you confirm that you have thoroughly read them in their entirety (including the Additional Terms), have understood them, and have agreed to them willingly, of your own free will, not being under any duress, and without any reservation.

1.3 If you use our Website without registering an account, your use shall be regulated by the sections of the Terms and Conditions relevant to your specific use. You must discontinue your use of the Website if you do not agree to the Terms and Conditions.

1.4 In these Terms and Conditions, unless the context otherwise requires, references to the singular include the plural and vice versa, words "include", "including" and similar shall be construed without limitation, section titles are for informational purposes only and should not affect the interpretation of the Terms and Conditions.

Parties involved

2.1 This Website is owned and operated by Balkanix Limited, a company incorporated under the laws of Malta, located at Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta (hereinafter referred to as "us", "our", "we" and similar, or the "Company").

2.2 Balkanix Limited is licensed and regulated by the Oficiul National pentru Jocuri de Noroc (ONJN). This Website and all games and services offered through it are provided to you under the ONJN license No. L1234101W001500, issued by ONJN Decision no. 1182 of 19.06.2023 and the authorisation granted based on ONJN Decision no. 985/2024.

2.3 All the services on this Website are provided by Balkanix Limited, and you are contracting exclusively Balkanix Limited for the provision of all the services available on this Website.

2.4 The terms “you”, “your” and similar refer to you, the person who is using the Website. The term “customer” may refer to you or other users of the Website, as appropriate for the context.

Account and information about you

3.1 In order to enjoy all services of the Website, including real-money gambling, you will need to open a personal account by following a simple registration procedure.

3.2 You can open an account and use our Website only if you reside in Romania, or if you are a Romanian citizen who does not have fiscal residency in another state or if you access the Website from Romania, and have reached the age of eighteen (18) years.

3.3 You are not allowed to use the Website if you are included in any register or database of excluded or vulnerable players. You are not allowed to use the Website if you are an employee, agent or representative of the Company or any of its group companies or suppliers, vendors or partners.

3.4 Your account must be registered in your own name. You are not allowed to use the Website in some else’s name or for the benefit of any other person.

3.5 Only one account is allowed per person / device / household / IP address / phone number. Any additional account which you or any other person may open on this Website beyond that shall be considered a "duplicate account". You must not attempt to open a duplicate account, including by providing information different from the original account. Should we have a reasonable suspicion that a particular account is a duplicate account, we may, in addition to our other rights under these Terms and Conditions, close any such account and withhold any funds deposited or won through such account.

3.6 When you open your account on our Website, you will be required to provide certain personal information, as prompted by the registration process (hereinafter - “account details”). You must register personally, and all the account details supplied when opening your account must be full and correct. You must maintain your account details up-to-date by contacting our customer support at support@don.ro to update them whenever they change. We reserve the right to request and collect additional information about you in the course of our relationship, including but not limited to cases when you make a withdrawal from the account. All such information about you shall be processed in accordance with our Privacy Policy. At your choice, you can opt for marketing communications during the registration process or later (you can withdraw your consent at any time).

3.7 We may reject any account opening request or close your account at any time, if we conclude that establishing or continuing our relationship with you may be illegal, immoral, harmful to you, detrimental to our own or to public interest, or outside of our risk appetite.

3.8 It is forbidden to sell, trade, share or otherwise allow access to your account to any third party. It is also forbidden to acquire or log into an account belonging to any other person or use the Website with such account.

3.9 You must keep your access credentials secure and confidential. Any actions performed through your account using your valid username, password or other login credentials will be considered as your own actions and you will be solely responsible for any transactions performed, and for any use or misuse of your account. We shall not be liable for any unauthorized use of your account, except where we were at fault (for example: unauthorized information leaks – hacks of servers, database centers, related service providers).

3.10 If you encounter problems with accessing your account, please use the password recovery function present on the login screen or contact our customer support for assistance.

3.11 If we discover that you have allowed a person under 18 years of age to access your account, either intentionally or by negligence, we will confiscate all winnings on your account, return the remaining balance and close your account. If your bank account or other payment details are invalid or unknown, or if we are otherwise unable to transfer funds to you, we will contact you to request an update to your payment details and a proof of ownership of the respective payment instrument. If you fail to do so within one (1) year following our request, your account balance will be remitted to the Romanian state budget.

3.12 You may close your account at any time by contacting our customer support at support@don.ro or in live chat. You can only close your account if the account balance is zero and there are no active bonuses. Before requesting the closure of your account, please settle all bets and withdraw your balance. If you have active bonuses and still want to close your account, you can request its cancellation by sending a request to support@don.ro.

3.13 When we close your account, we will not charge any fee for account closure, all valid contractual obligations already made or undertaken by us before closure will be honoured, subject to these Terms and Conditions. Any outstanding bets at the time of closure will be voided and refunded. We will return the real-money balance of your account to you within ten (10) business days (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled), but all bonuses, bonus money and other incentives will be forfeited by you. If your bank account or other payment details are invalid or unknown, or if we are otherwise unable to transfer funds to you, we will contact you to request an update to your payment details and a proof of ownership of the respective payment instrument. If you fail to do so within one (1) year following our request, your account balance will be remitted to the Romanian state budget.

3.14 Section 3.13 does not apply when account closure is caused by your misconduct, gross negligence, your breach of these Terms and Conditions or the law (multiple accounts, deposits/withdrawals without rolling, cloned/stolen cards, etc). In such cases we may confiscate your entire real-money balance, charge fees and satisfy our losses from you as provided in these Terms and Conditions.

Deposits to your account

4.1 In order to participate in real-money gambling on our Website, you must deposit (transfer) sufficient funds into your account, which you can then use to place bets. We will not accept a stake from you unless there are adequate funds in your gaming account to cover the stake amount. Your account includes two separate balances: real-money balance to hold the real money you deposit and win, bonus balance to hold bonus money which we award to you or which you win as a part of a promotion, such bonus money being subject to withdrawal restrictions until promotional conditions are met.

4.2 To deposit funds into your Account, you can use any of the payment instruments specified on the deposits page of the Website. We shall not give you any loan or similar service, neither in real money to deposit into your account nor as a credit.

4.3 You must be the rightful owner of all funds and payment instruments (including but not limited to credit or debit cards) used to deposit into your account. We reserve the right to confiscate any winnings derived from deposits made with a third-party payment instrument (including but not limited to credit or debit cards which are not registered on your name).

4.4 You warrant that the money you deposit onto our site does not originate from any illegal activity. It is unlawful to deposit money which consists of the proceeds of criminal activities, and you warrant that all funds you deposit were not derived from ill-gotten means. We may not be in a position to immediately verify the source of your funds and our acceptance of your deposit does not constitute or substitute verification of the source of the funds you have deposited. When using our services, we reserve the right to request from you certain information about the source of funds you use, your financial standing, occupation and other similar information. We reserve the right to restrict your access to your gaming account, including - but not limited to - restricting the amounts you may deposit to your gaming account, based on the information you provide to us, or if you do not provide the requested information. Such restrictions may be imposed if we have, among others (but without limitation to the following), reasonable concerns about the lawful nature of your funds, including from the perspective of money laundering or terrorist financing, creditworthiness and financial resources.

4.5 Your use of payment instruments must be in accordance with the terms of use imposed by their respective providers. You must not use payment instruments issued in any jurisdiction where online gambling or the use of this Website are prohibited. You will bear any charges imposed by your payment instruments. The minimum deposit amount that we can accept depends on the payment instrument you use and is displayed during the deposit process.

4.6 We reserve the right to change the list of accepted payment instruments at our sole discretion, with a prior approval of the ONJN, should such approval be necessary under the in-force legal provisions. We further reserve the right to accept certain payment instruments only subject to the fulfilment of certain conditions. We do not warrant that all methods of payment will be available at all times.

4.7 The funds you deposit will in most cases be credited to your account balance instantly. However, delays in crediting your account may occur for reasons outside of our control. We will not be liable for such delays. You must bear in mind that by using the services of some payment processors, delays may appear. You should contact customer support if you experiencing any delays or issues with your deposit.

4.8 You agree that the financial transaction to and from your account will be processed directly by us, the relevant payment instrument operators, and by third parties designated to perform such activities.

4.9 We are not a financial institution, your account with the Website is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Any funds deposited with us in your account will not earn any interest.

4.10 We do not allow transfer of funds between customer accounts. You are not allowed to perform, request or facilitate such transfer.

4.11 We do not offer refunds of deposits made to our Websites, save for exceptional circumstances, all such refunds will be at our discretion and subject to reasonable transaction fees. You agree not to attempt to make any charge-backs, reversals, or otherwise cancel any deposits into your account. You will indemnify us for any charge-back, cancelation, denial or reversal of any payments you make and any loss suffered by us as a result.

4.12 You may not deposit in your account an amount in excess of the RON equivalent of EUR 200 (regardless of whether the amount is deposited in one or more transactions) or withdraw any amounts from your account until we successfully perform our Checks to verify the data you provided during the registration process and any subsequently requested information, as provided in law 129/2019 for the Prevention and Combating of Money Laundering and the Financing of Terrorism.

Withdrawals from your account

5.1 You may request withdrawal of funds from your account at any time, provided that the funds you want to withdraw have been confirmed as cleared, have not been charged-back, reversed, refunded or otherwise cancelled, and those funds are not restricted in terms of wagering requirements.

5.2 In addition, before requesting a withdrawal, you must have made at least one deposit into your account and the funds you wish to withdraw have been wagered in full at least once. All withdrawals will be in accordance with the provisions of Law 129/2019. Any winnings resulting from the use of any function or method that allows, in any way, the early validation of the bet at the user's request (e.g., the Cash Out function) or the refund (in whole or in part) of the placed stakes, will not be taken into account when fulfilling the wagering requirement provided in this clause.

5.3 The minimum amount you are able to withdraw is generally 50 RON, but may vary depending on the payment instrument you use. This does not apply to situations when our relationship with you is terminated for any reason (account is closed, you self-excluded for an indefinite period of time etc.). However, we may charge a reasonable fee to cover our operational costs for withdrawing such amounts. Depending on the Checks we performed, or the payment instruments you use, withdrawal fees may apply. We may also charge such fees and deductions as may be required by the applicable law, or such reasonable fees as we may require to cover our reasonable transactional expenses. You should also keep in mind that we use payment processing services offered by third parties and for this reason there may be delays and commissions on withdrawals.

5.4 All withdrawals shall be made to the same payment instrument from where the funds paid into your account originated. The available payment instruments are displayed on the withdrawal page of our Website. We will do our best to process all withdrawals to the payment instrument selected on the withdrawals page. Where necessary, we reserve the right to perform a withdrawal through a different payment instrument and to request proof of ownership of the payment instrument, in particular when it is impossible to withdraw funds to the originating payment instrument.

5.5 We will endeavour to process your withdrawal requests within three (3) business days of the request being made. You must bear in mind that we use payment processing services offered by third parties and for this reason gaps or delays may occur. We are not responsible for any delays outside our control, in particular after your funds have been debited from our accounts, including delays by the payment systems or your bank. In addition, further to you requesting a withdrawal, we reserve the right to take such additional time as may be required to verify your identity, conduct security checks and other internal procedures, ensure that the Terms and Conditions have been followed by you and the winnings were fairly derived, and to perform such other customer due diligence measures as required by the applicable law. Where we decide to split your withdrawal into instalments, as further detailed below, these processing time rules may be applied to each instalment.

5.6. Don.ro sets out the available payment methods and, for technical and operational reasons specific to each individual payment method, any minimum and maximum limits for deposits and withdrawals per transaction, together with the time frame required to accept applications. Further details about these limits can be found in the "Cashier" section.

5.7 If your account has been blocked or excluded for any reason, or you otherwise can’t access your account, you should contact our customer support if you wish to arrange a withdrawal.

5.8 Before transferring your withdrawal amount to you, we will deduct the applicable income tax as per the Romanian law. You are aware of the fact that, based on Romanian tax legislation, the Company will withhold tax at source on the winnings obtained by you at the time of each transfer from the account on the gaming platform to the bank account or similar. In this sense, the tax rates used to calculate the tax on the earnings obtained by you are those provided by the applicable tax legislation in Romania, in force at the time of making the withdrawals. You are solely responsible for reporting and paying all other taxes on your winnings, withdrawals and/or other gains to your local tax or other authorities. You agree to compensate us for all expenses and losses that we may incur as a result of your failure to report or pay the same.

5.9 If player does not confirm the authenticity of the data provided within 30 calendar days from when their player account is credited, or if their name appears on the list of self-excluded or undesirable players, the operator will close the account and the sums of money that exist in the account will be retained and transferred to the state budget by the latest the 10 day of the following month in which the funds have been retained. In case of death during the verification period of the account, the operator should be informed, and the sums of money shall be refunded to the successors, according to the law.

5.10 If the sums of money payable to the player cannot be transferred into his/her account because account this is no longer valid, we will inform the player, within five working days. Player may ask to be refunded with the due sums of money from their game account, within a period of one year. Moreover, if no transaction is registered in a player's game account for a period of one year, the gambling organiser will transfer the money from the respective game account into the player's payment account, and if if the player does not express their wish to be refunded with the due sums of money in the term mentioned above or does not provide the gambling organiser with another valid bank account, the gambling organiser will transfer the money from the respective account to the Romanian state budget, in accordance with the legal provisions in force, until the latest the 25th day of the following month in which the funds have been retained.

Placing bets and gaming

6.1 You acknowledge that gambling is not a way to earn or invest money. You acknowledge that the outcome of your bets is random, determined by a random number generator or an outside event, and that by using the Website you can both win and lose money. We will not be liable for any such monetary loss.

6.2 You are not allowed to use the Website for any other purpose but personal entertainment. You shall act in your own interest and not in the interest of any third party.

6.3 When you place a bet, the respective amount will be automatically drawn from your account balance.

6.4 It is your responsibility to ensure, before placing a bet, that its amount and other details are correct and you are willingly initiating a gambling transaction. You can access your transaction history in your profile section of the Website.

6.5 While we do not accept cancellations of bets or wagers made by you, in certain circumstances we may refuse, cancel or limit any bet, as well as set limits that apply to any subsequent bet you make:

6.5.1 We have a reasonable suspicion that the outcome of your bet might be influenced by you or any third party;

6.5.2 We have reasons to believe that a bet constitutes suspicious betting or is designed to minimize or reduce your risk;

6.5.3 A bet was accepted in error, due to a system malfunction, error in published odds, pay tables or gaming software, as documented in an incident report, which will be, where applicable and required by the law, provided to the ONJN and/or the affected customers;

6.5.4 A bet may expose us to undue risk which is outside our risk appetite;

6.5.5 In the event of cancellation, we will refund the amount of your bet to your account balance.

6.6 We may amend any service offered on our Website, at our sole discretion (this includes amending the list of available games), with a prior approval of the ONJN where applicable.

Responsible gaming

7.1 To make sure you enjoy our services in a responsible and entertaining manner we provided a number of responsible gaming information and facilities, which you can access through the Responsible Gaming section of our Website. We encourage you to visit that section on a regular basis and make use of the provided facilities.

7.2 If you feel that you may have a problem with habitual or compulsive gaming, we advise you to avoid gambling on all the Company’s Websites, any other gaming ventures, and to seek professional help. Our Responsible Gaming section lists a number of organisations where you can seek further information and assistance.

7.3 If you have minors in your household, or share your device with any other person, we advise you to lock your device with a strong password and employ various filtering solutions, which allow parents and guardians to regulate minors’ access to the Internet in general and our services in particular.

7.4 Deposit limit - You may set a deposit limit for your account. This will limit the amount you are able to deposit within a day, a week, or a month. Only successfully completed real-money deposits will be counted towards the limit. Cash bonuses and cash rewards should not be counted towards the deposit limit. This limit can be set through the Responsible Gaming section of our Website. This limit can be amended at any time. A decrease in the deposit limit, which will allow you to deposit less than before, will take effect immediately, but an increase, which will allow you to deposit more, will only take effect after a forty-eight (48) hours cooling-off period has lapsed.

7.5 Reality check - We will repeatedly remind you via a pop-up message every 60 minutes of the total time you’ve spent gambling on our Website during your log-in session. At that time, you may close the pop-up and continue playing.

7.6 Time out (break in play) - You may request a time out from gambling (break in play) through the Responsible Gaming section of our Website. You can select a time-out period of up to seven (7) days. During that period, you will not be able to place any bets (wagers) or play any games on our Website. Upon expiry of the requested break in play, your game account will automatically reopen.

7.7 Self-exclusion – should you need to take a longer break from gambling, you may exclude yourself via the Responsible Gaming section of our Website. You may exclude yourself for a definite or indefinite period of time. We will enter your account into a register of excluded individuals we keep, access to your account will be closed and you will not be able to log-in or play for the specified period of time (or indefinitely). Excluding yourself will affect your account with this Website, as well as other websites operated under the same license. During the self-exclusion period you will not receive any commercial communications from us. Please note that it may take up to twenty-four (24) hours to remove your contact details from all mailing lists.

7.7.1 You may request the removal from our register of self-excluded individuals only after the end of either the pre-defined self-exclusion period (for definite period of self-exclusion) or the period of 6 month after your last log-in, whichever comes first. We reserve the right to postpone or refuse your request for a revocation of your self-exclusion. At the end of the pre-defined self-exclusion period, your game account will automatically reopen.

7.7.2 We will endeavor to ensure that any responsible gambling limitations and / or self-exclusions activated by you functions as per its description. However, in an event that you succeed in circumventing responsible gambling limitations and / or self-exclusions, by for example creating a new account by using a different set of identity information, by supplying false data, by using VPN, or via any similar means, you agree that all liability for any losses subsequently incurred as a result of using our services will be borne by you.

7.7.3 If you self-exclude for an indefinite period of time, we will return the real money balance of your account to you (subject to the withdrawal rules set in these Terms and Conditions), but all bonuses, bonus money and other incentives will be forfeited by you. If your bank account or other payment details are invalid or unknown, or if we are otherwise unable to transfer funds to you, we will contact you to request an update to your payment details and a proof of ownership of the respective payment instrument. If you fail to do so within one (1) year following our request, your account balance will be remitted to the Romanian state budget. You have the right to request removal from the register of self-excluded persons only after a period of 6 months has passed from the date of the last connection. We reserve the right to unilaterally decide whether or not we can comply with your request. If so, we will proceed to reopen your gaming account.

7.8 Please not that we reserve the right to apply any of the abovementioned responsible gaming measures to your account on our own initiative.

7.9 If you require any information or assistance with our responsible gaming tools, please contact our customer support through live chat or at support@don.ro.

7.10 We reserve the right to monitor player activity in line with our responsible gambling procedures, and to take restrictive actions or close an account if we have reasons to believe a customer may be at risk of financial or psychological harm due to gambling.

Identity verification and other checks

8.1 As per the law, we have the obligation to make every effort to verify the authenticity of the data provided by you within maximum 30 calendar days from the date of registration of the game account. Moreover, If you do not confirm (based on the documents we can request) the authenticity of the data provided within 30 calendar days from when your account has been credited, or if your name appears on the list of self-excluded or undesirable players, we will close your account and the sums of money that exist in the account will be retained and transferred to the state budget by the latest the 10 day of the following month in which the funds have been retained. In addition to the above, throughout the duration of your contractual relationship with us, we may perform certain verification procedures and other checks to ensure compliance with the Terms and Conditions, prevent using our services for money laundering and terrorist financing, detect and prevent fraud or other illegal activity, limit our risk exposure, according to the internal procedures for getting to know the client, and as may be otherwise required by the applicable law (hereinafter - “Checks”).

8.2 To conduct our Checks, we may request documents and information from you, monitor and assess your activity on the Website and your transactions, obtain information about you from third parties and open sources. Our Checks may be conducted repeatedly and on an ongoing basis.

8.3 You must promptly provide us with all of the documents and information we might request, and assist us in conducting our Checks, without undue delay and in any event within thirty (30) days of our request. We may close or limit your account until you provide the requested documents, information and assistance. If you fail to do so to our reasonable satisfaction within the deadline indicated above, we may confiscate your winnings, terminate our business relationship with you, and return the remaining balance of your account to you. We may also withhold any payment to/from your account until the Checks are completed to our satisfaction. If your bank account or other payment details are invalid or unknown, or if we are otherwise unable to transfer funds to you, we will contact you to request an update to your payment details and a proof of ownership of the respective payment instrument. If you fail to do so within one (1) year following our request, your account balance will be remitted to the Romanian state budget.

8.4 In particular, but without limitation, we may request you to provide proof of your age and identity (passport, national identity card or driving license), proof of your residence address (utility bill), proof of your source of wealth and source of funds (bank statements for up to 6 months, screenshots of an e-wallet account, payslips and invoices).

8.5 All the documents you provide to us must be valid and with all details clearly visible. We may request you to provide us with a picture or a recording of you holding the document, perform live interviews or request the documents to be provided as certified copies. We reserve the right to refuse acceptance of any document where we have reasonable doubts as to its validity or discover any evidence of tampering.

8.6 We may use a recognized third-parties provider to undertake the Checks on our behalf. Your personal details may be provided to such third parties in accordance with our Privacy Policy.

8.7 All transactions made by our customers are monitored to prevent money laundering and other illegal activities. Suspicious transactions shall be investigated and reported to the competent regulatory bodies. Such investigation will usually be carried out within ten (10) business days, but may be extended by further five (5) business days if we need to consult our software/content providers, or for as long as required by competent authorities to conduct their own verification. We will inform you and the ONJN of such extension. If we decide not to transfer your deposit or withdrawal in any situation as per the relevant provisions in the Romanian law, we will communicate this decision to you and provide appropriate justification.

Politically exposed persons

9.1 You should inform us immediately if you are, have been within the preceding twelve (12) months, or become a Politically Exposed Person or a family member of a Politically Exposed Person, as these are defined below. You must also provide us this information when asked by us to confirm whether you are a Politically Exposed Person or not. Please refer to this section for more information and applicable rules.

9.2 A “Politically Exposed Person” or “PEP” means a natural person who is or has been entrusted with prominent public functions and includes his immediate family members or persons known to be close associates of such persons, but shall not include middle ranking or more junior officials. The term ‘“Politically Exposed Person” should be applied broadly and generally includes all persons who fulfil a prominent public function. This shall include those persons entrusted with prominent public function, i.e. other than as a middle-ranking or more junior official, including, but not limited to, the following:

• heads of state, heads of government, ministers and deputy or assistant ministers;
• members of parliament or of similar legislative bodies;
• members of the governing bodies of political parties;
• members of supreme courts, of constitutional courts or of other high-level judicial bodiesthe decisions of which are not subject to further appeal, except in exceptional circumstances;
• members of courts of auditors or of the boards of central banks;
• ambassadors, chargés d'affaires and high-ranking officers in the armed forces;
• members of the administrative, management or supervisory bodies of state-owned enterprises;
• directors, deputy directors and members of the board or equivalent function of an international organization;
• this includes those who hold such a position in Malta, in Romania or abroad but is not an exclusive list.

Further, you should identify yourself as a PEP for a period of at least 12 months after the date on which you ceased to be entrusted with a public function.

A “family member of a PEP” includes, but is not limited to: a spouse of a PEP or partner of a PEP recognised by national law as equivalent to the spouse, children of a PEP and their spouses or partners, parents of a PEP. A “close associate of a PEP” includes the following: an individual having joint beneficial ownership of a legal entity or a legal arrangement or any other close business relationship with a PEP; an individual who has sole beneficial ownership of a legal entity or a legal arrangement which is set up for the benefit of a PEP.

Inactive accounts

10.1 If you don’t perform any transaction through your account for an uninterrupted period of one (1) year, your account will be designated as inactive.

10.2 Once your account is designated inactive, we will close it and, after successfully performing our Checks and exercising our other rights under these Terms and Conditions, remit any accrued balance to your bank account. If your bank account or other payment details are invalid or unknown, or if we are otherwise unable to transfer funds to you, we will contact you to inform you that you’re your account is now designated inactive, requesting you to update your payment details and provide proof of ownership of the respective payment instrument. If you fail to do so within one (1) year following our request, your account balance will be remitted to the Romanian state budget.

10.3 Your account will not be designated as inactive if you have self-excluded or if we have excluded you from playing.

10.4 If your account is inactive and its balance is zero (0), we may close your account at our sole discretion.

Prohibited activities

11.1 You shall not engage or attempt to engage in any of the activities listed below:

11.1.1 Colluding, coordinating, cooperating, or sharing information with third parties, including other customers of the Website;

11.1.2 Providing us with false, incomplete or outdated information, or otherwise attempting to circumvent our Checks, or undertaking any other fraudulent activities;

11.1.3 Using any technical means to alter or conceal information about you (such as a VPN), or otherwise attempting to circumvent any restriction, filtration system, block, security measure, or other limitation imposed by the Website;

11.1.4 Using unfair advantage or influence, engaging in cheating, exploitation of a software fault, loophole or error, use of bots and other devices that distort gameplay;

11.1.5 Using betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks (simultaneously placing bets on "black" and "red"), hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;

11.1.6 Using our services to engage in, plan, assist, or conceal any criminal activity, including using our services to launder money or finance terrorist activities;

11.1.7 Using the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive, use any abusive or aggressive language or images, including towards other customers or our staff;

11.1.8 Gaining unauthorized access to the Website or interfering with its normal operation (including its technical infrastructure, its database or any other software) in any way, including via denial-of-service attacks, releasing or propagating viruses, worms, logic bombs or similar, removing or altering any information published on the website;

11.1.9 Performing any action that might harm the Website or put it into disrepute.

11.2 Any breach of these Terms and Conditions may be reported to the relevant authorities should we have grounds to suspect that such breach may constitute a crime or other illegal act.

Miscarried games and other exceptional circumstances

12.1 While we take every reasonable step to ensure that our games operate smoothly and error- free, it is possible that in some circumstances a game might be miscarried, aborted or interrupted due to a technical error, failure of your Internet connection or other circumstances outside of our control.

12.2 If a game you play is interrupted by a failure of the telecommunications system or a failure of your computer system that prevents you from continuing the game, on the restoration of the system, your participation in the game will, where possible, continue as at the time before the interruption. Where such restoration is impossible, the game may continue without your participation until the bet you’ve made is resolved, in such case the result will be displayed to you when possible and reflected on your account balance. Where the preceding is impossible, or if a game you play miscarries or is otherwise affected by an error, all your bets affected by such circumstances shall be voided and refunded to your account balance, along with any credit that accrued at the time.

12.3 In certain circumstances we may erroneously accept your bet, credit your account, or perform another transaction in error. In all cases of such errors, we will return your bet (or other erroneously debited amount) to your account, all winnings derived from such error will be voided, and all winnings or other amounts erroneously credited to your account will be removed. Should you manage to withdraw any amount erroneously credited to your account, such amount will constitute your debt to us, and we, without limiting our other rights under these Terms and Conditions or the applicable law, may offset such debt against your account balance.

12.4 You agree that in the unlikely event of a discrepancy between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

12.5 While we strive to achieve a constant uptime of the Website and a constant availability of all our services, we shall not be liable if the Website as a whole, certain games, or other services are unavailable due to technical issues. We further reserve the right to add, exclude or amend any game or service on our Website, with a prior approval from the ONJN where required under the applicable law.

Breach of the terms and conditions

13.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of these Terms and Conditions (e.g. fraudulent activities, cybercrime, forgery/use of forgery, etc.).

13.2 If you breach these Terms and Conditions, or we have a reasonable suspicion that you have done so, we may suspend your access to the Website for the period of our investigation into the matter or to close your account and terminate our business relationship. When we close your account under this section 13.2, all your outstanding bets will be cancelled, all bonuses, other incentives and all winnings derived therefrom will be voided, all winnings obtained by you in connection with your breach (or while being in breach) of the Terms and Conditions will be confiscated, and the remaining real-money balance of your account (if any) will be returned to you, subject to the withdrawal rules of these Terms and Conditions. If your bank account or other payment details are invalid or unknown, or if we are otherwise unable to transfer funds to you, we will contact you to request an update to your payment details and a proof of ownership of the respective payment instrument. If you fail to do so within one (1) year following our request, your account balance will be remitted to the Romanian state budget.

13.3 At our discretion, when we close your account in connection to your breach of these Terms and Conditions, including where your breach of these Terms and Conditions threatens the proper functioning of the Website or its substantial part, when your breach threatens the rights and interest of our other customers or third parties, or when your breach involves fraud or other criminal activity, in addition to what is provided in section 13.2, we may confiscate the entire balance of your account.

13.4 We may at any time set off any positive balance on your account against any amount you owe to us when we settle or re-settle any bets, wagers, penalties or other transactions pursuant to the Terms and Conditions.

Complaints procedure

14.1 If you have an issue or question regarding the Website or our services, please contact our customer support via the live chat or by writing to support@don.ro. Our customer support will provide you with an answer to your query through the same channel.

14.2 Should you feel aggrieved by the resolution of your query, our decision, or other action, you may submit a complaint to initiate our internal complaints procedure.

14.3 We ask you to submit your complaint to complaints@don.ro and include sufficient details to identify and address the issue:

• Include your account (user) name and your full name;
• Send your complaint from your registered email address;
• “COMPLAINT: (reason)” in the email subject field;
• Include a detailed description of the encountered issues, arguments and your desired outcome;
• Include dates and time (where possible) associated with the relevant circumstances.

14.4 We aim to provide you with a substantive response to your complaint as soon as practicable, but in any circumstances within fourteen (14) days from the date we receive the complaint. Our inquiry may take longer if we require additional information from you.

14.5 Should you be dissatisfied with the results of our inquiry into your complaint, you may send your complaint to a representative of ONJN via http://onjn.gov.ro. We reserve the right to close any pending bet or alleged pending bet that is the subject of a dispute, in order to minimize the financial consequences of the pending bet and any such closing will be valid as and how it would have been done with your consent.

14.6 We will retain an internal record of your complaints, all documentation, communication and other data pertaining to your complaints for at least two (2) years after your complaint has been resolved or referred to the ONJN, whichever comes later.

Exclusion of our liability

15.1 You agree that using the Website’s services is entirely voluntary and is exclusively your decision. You acknowledge that you are aware of and accept all risks associated with online gambling. We will not be liable for any loss or damage whether direct, indirect, special, consequential, or otherwise, arising in relation to your use of the Website, unless otherwise required by the applicable law.

15.2 We use all reasonable care and skill to provide you with services substantially as described on this Website and required by the applicable law of the jurisdiction where we are incorporated. We hereby exclude all other warranties, express or implied, statutory or otherwise, in respect of the Website and our services. In particular, but without limitation, we do not warrant that the Website will function without errors, is virus-free, is fit for purpose, or will be accessible without interruptions.

15.3 We will not be liable for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect on us ("Force Majeure"). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

15.4 You acknowledge and agree that, unless otherwise stated in this document, we will not be liable for any direct, indirect or incidental damages or damages representing unrealized profit arising out of any claim or action under the contract or the law.

15.5 We shall not be liable to you in contract, tort (including negligence) or otherwise for any losses which may arise, are deemed or alleged to have arisen in connection with the circumstances listed below. Where appropriate, we will investigate each such occurrence and document it in an incident report, which will be, where applicable, provided to the ONJN and/or the affected customers. These circumstances include:

15.5.1 Our actions to enforce these Terms and Conditions;

15.5.2 Website downtime, server disruptions, lagging, or any technical failure of our equipment or software;

15.5.3 Failures of your equipment or software;

15.5.4 Communication channels failure including those attributable to the internet service providers;

15.5.5 Misuse or abuse of the Website;

15.5.6 Errors, omissions and typos in the Website content, information you provide or type in;

15.5.7 Any transaction performed by a third party using your account access credentials;

15.5.8 Any communication that was not received by us;

15.5.9 Any circumstances outside our control.

15.6 Except for earnings that are legally due to you and subject to section 15.7 below, our liability to you is limited to the greater of: a) where such liability relates to a specific bet, the amount of such a bet paid by you, without prejudice to the limits set out in the Fixed Odds Betting Regulations; b) in the event that such liability relates to the misapplication of funds in your account, the amount that was lost or misplaced; c) in case such liability relates to any breach by us of any obligation - 2,500 RON.

15.7 Nothing in these Terms and Conditions shall be deemed to exclude, restrict or limit liability for: a) death or personal injury resulting from negligence; b) any liability (including any indirect or incidental damages or damages for unrealized profits) for fraud, misrepresentation, intentional acts; or c) any liability that cannot be excluded or limited by law.

15.8 You acknowledge and agree that your contractual relationship with regards to your use of the Website is exclusively with us, and, to the maximum extent permitted by law, you waive any and all right and agree not to bring any claim or initiate any legal proceedings against, or seek damages or compensation from, any third party involved in operation of the Website including, without limitation, the IP right holders, developers, providers or licensors of the games and payment processing services offered through the Website. You agree that no third party shall be in any way liable to you in contract, tort (including negligence) or otherwise in connection with your use of the Website.

Intellectual property rights

16.1 All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights, which are either owned by us or used under license from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

16.2 Under no circumstances shall the use of the Website grant to you or anyone else any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever. To the extent you may acquire any intellectual property rights as a result of your use of the Website despite the provisions of this section, you hereby irrevocably and unconditionally, completely and finally assign all such acquired intellectual property rights to us or the respective third party.

16.3 You shall not reproduce the Website or any part of it in any form whatsoever, or record its operation, without our express consent.

16.4 No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms and Conditions.

16.5 With regard to any software connected to, or accessible through the Website, you must not attempt to: reverse engineer or decompile such software, modify, remove or obscure any proprietary notices placed on software, copy it by any means for any purpose whatsoever, attempt to derive source code or other information from such software or use it for any purpose other than playing the games or in any way that could adversely affect our name, image or reputation or the name, image or reputation of third parties. Should you breach this provision, we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Notices

17.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Website cannot be held responsible for you not receiving information on time. All electronic communication is considered “written”.

Links

18.1 Where we provide hyperlinks to other websites, we do so for information purposes only (regulatory authority, responsible gaming, payment processors, operators of related services, etc.). You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.

Changes to the terms and conditions

19.1 We reserve the right to change the Terms and Conditions at any time for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations - with a prior approval of the ONJN, where applicable. You will be notified of these changes. You must refrain from using our services and you have the right to request the closure of your game account if you do not agree with the updated or amended Terms and Conditions. Your continued use of the Website will represent your acceptance of the updated or amended Terms and Conditions. The most up-to-date Terms and Conditions can be accessed on this page, including the version number and the date on which they became effective.

Waiver

20.1 Even if we fail to insist upon performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

20.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

21.1 If any of the Terms and Conditions are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

Miscellaneous provisions

22.1 All rights not expressly granted by us are reserved.

22.2 These Terms and Conditions are not intended to affect in any way the rights that you may have in accordance with the Romanian laws on consumer protection.

Law and jurisdiction

23.1 These Terms and Conditions and our business relationship with you are governed by and interpreted in accordance with the laws of Romania, and in the Romanian courts will have jurisdiction over the Terms and Conditions.